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Help is here

General FAQ
info about basic use of the site

Help Guides
step-by-step help

Buying FAQ
info about making purchases

Selling FAQ
info about setting up shop here

Copyright FAQ
copyright info for crafters

Report a Transaction
for both buyers and sellers

Contact Etsy	»
ways to send us messages

Important info

DOs and DON'Ts
learn what you can and can't do

Privacy Policy
how we guard your data

Terms of Use
the rules for using this site

Trademark Guidelines
using Etsy's trademarks

DMCA
Digital Millennium Copyright Act

The Etsy Community

Forums
people helping people

Live Chat
instant gratification

Street Team
ground-up support

Virtual Labs
workshops for everyone

How to Contact Etsy

Email

We have several email addresses to ensure that your message gets to the right people who can help you!

support@etsy.com: general questions and account assistance
content@etsy.com: questions about what can be sold on Etsy
flagged@etsy.com: report content for Etsy review (items, shops, Alchemy requests)
abuse@etsy.com: report concerns about site misuse and get help with disputes
billing@etsy.com: questions about your bill, fees and refunds (for sellers)
community@etsy.com: submit your ideas for Etsy and report community concerns
teams@etsy.com: all correspondence about Teams
labs@etsy.com: information about classes and events at our space in Brooklyn, NY
storque@etsy.com: letters to the Storque editorial team
press@etsy.com: press and media inquiries

On Etsy

The Storque
The Storque is our superblog. It's your source for Etsy news and articles about the handmade lifestyle.

The Virtual Labs
The Virtual Labs are interactive online workshops. We hold community meetings in the VL and many Admin have regularly scheduled office hours weekly. Drop in and chat!

The Forums
There are nine sections of the Forums for the community and Admin to share ideas and discuss a wide range of topics.

Site Help: not sure of how to use something on Etsy? ask the community and Etsy staff
Business & Marketing: the ins and outs, ups and downs of being an independent business owner
Critiques: give and receive specific advice about your shop
Techniques & Materials: share and seek advice about creating items
Teams & Events: connecting people locally and globally
Ideas: have a way to make Etsy better? let us know!
Bugs: if you've found a glitch in the site, please report it here
Promotions: looking to shop, promote yourself or a favorite seller? post here
Etc.: if it doesn't fit in another Forum section, it belongs here

Intellectual Property Issues
If you need to contact Etsy regarding an intellectual property matter, please refer to our Copyright and Intellectual Property Policy. This document outlines the information required for reporting infringement and the ways to submit it.

Transaction Report
Please contact the other party involved in your transaction first to resolve any issues. In the unfortunate event that the other party is unresponsive and you need to let Etsy know about a transaction gone awry, you may fill out the Transaction Report form.

Elsewhere on the Web

You can also find Etsy represented on these social networks:

Snail Mail

Etsy, Inc.
55 Washington Street, Suite 512
Brooklyn, NY 11201
U.S.A.